Confirm the starting point
Review the order status and selected plan. Keep the reference available, update the device and check its connection. If the order is still unclear, ask support before making another payment or buying a second player licence.
Follow one guide at a time
Use instructions for your actual device and player version. Avoid combining steps from unrelated apps. If you reach an unexpected screen, record its wording and pause; your password or full payment details are not needed in a support message.